Privacy Policy

ClanMe Privacy Policy

Effective Date: 01 Nov 2025

This Privacy Policy explains how ClanMe (referred to as "ClanMe," "we," "us," or "our"), a Singapore-based AI software company, collects, uses, discloses, and protects your personal data when you use our website, products, and services.

We are committed to complying with the Personal Data Protection Act (PDPA) of Singapore and other applicable data privacy laws.

1. Data We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data"). The types of Personal Data we collect depend on how you interact with our website, products, and services.

A. Information You Provide Directly

• Contact/Inquiry Data: When you use the "Contact Us" form on our website, we collect your:

  • Full Name

  • Email Address

  • Message contents

• Account/Service Data: When you sign up for or use our AI-powered SaaS platforms (e.g., Zero Hustle, CRM, Supplier Portal) or IT services (e.g., CISOaaS), we collect:

  • Business contact information (name, job title, company name, phone number)

  • Login credentials (username, password hash)

  • Billing and payment information.

  • Data processed by our platforms: For example, our recruitment platform Zero Hustle processes job applicant data, including resumes, assessment results, and personal details, on behalf of our client companies.

B. Information Collected Automatically

• Usage Data: Information about your interaction with our website, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URL.

• Device Data: Information about the device you use, such as device identifiers and mobile network information.

• Cookies and Tracking Technologies: As stated on our website, we use cookies to provide necessary site functionality and to improve your experience. See Section 5 for more details.

2. How We Use Your Personal Data

We use your Personal Data for the following purposes:

• Service Delivery

  • Description: To provide, operate, and maintain the functionality of our SaaS platforms and IT services (e.g., managing your CISOaaS relationship or running the Zero Hustle platform).

  • Legal Basis: Performance of a contract with you or your organization.

• Communication

  • Description: To respond to your inquiries, provide technical support, and send service updates or security alerts.

  • Legal Basis: Legitimate interest in operating our business and communicating with users.

• Marketing

  • Description: To send you promotional information about our products and services (e.g., ClanMe CRM or new AI development services), where permitted by law.

  • Legal Basis: Consent (where required) or Legitimate Interest.

• Improvement

  • Description: To monitor and analyze trends, usage, and activities to improve our website, products, and services, including developing new AI capabilities.

  • Legal Basis: Legitimate interest in improving our offerings.

• Security and Legal

  • Description: To ensure the security of our platforms, prevent fraud, enforce our terms, and comply with legal obligations.

  • Legal Basis: Compliance with a legal obligation, Legitimate interest in protecting our business.

3. How We Share Your Personal Data

We may share your Personal Data with the following parties:

• Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., hosting providers, cloud service providers, payment processors). These providers only have access to the information necessary to perform their services on our behalf and are obligated not to disclose or use it for other purposes.

• Your Organization: If you are using our products or services under an agreement with your employer or organization, we may share your information with them to manage the account.

• Legal Compliance and Protection: We may disclose your data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of ClanMe, or (iii) protect the personal safety of users or the public.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred as part of the transaction.

4. International Data Transfers

As a Singapore-based company, we may store and process your data on servers located outside of Singapore, including in countries that may not offer the same level of data protection.

When transferring Personal Data out of Singapore or the European Economic Area (EEA), we take measures to ensure that the recipient provides an adequate level of protection, such as relying on legally recognized mechanisms like Standard Contractual Clauses (SCCs) or relying on the recipient’s PDPA or GDPR compliance.

5. Cookies Policy

Our website uses cookies. Cookies are small data files placed on your device. We use them for:

• Strictly Necessary Cookies: Essential for the operation of our website (e.g., to manage your cookie preference).

• Analytics/Performance Cookies: To help us analyze how our website is used and measure website performance.

• Functionality Cookies: To recognize you when you return to our website and personalize content for you.

You can manage your cookie preferences through the banner on our website or by adjusting your browser settings to refuse or alert you about cookies. Note that disabling necessary cookies may affect the functionality of the site.

6. Data Security and Retention

Security: We implement appropriate technical and organizational security measures, including encryption, access controls, and regular security audits, to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction.

Retention: We retain your Personal Data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location and subject to applicable law, you may have the following rights regarding your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you.

• Right of Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.

• Right of Withdrawal of Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

• Right to Request Erasure (Right to be Forgotten): You may request that we delete your Personal Data, subject to certain exceptions.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:

ClanMe Pte Ltd

Email: info@clanme.com